Credits and refunds policy
How credits are charged, reserved and refunded.
What credits are
Credits are the single unit of paid usage. Every tool shows the estimated cost, your balance and the balance after generation before you confirm.
Purchasing
Credits are purchased through packs or subscriptions, from the current confirmed catalogue only. Pack contents and prices are pending commercial review.
Standard and Pro
Pro results cost more credits than Standard, as displayed in each tool. Bundle generations such as multi-shot series show a total bundle cost; regenerating a single output costs only that output.
Reservation and charging
Credits are reserved on the server when a generation starts, before the first call to the image provider. Only a confirmed pre-generation rejection is compensated back to your balance; an outcome we cannot confirm is held for reconciliation rather than retried or refunded blindly. Only server accounting can confirm the final charge.
Technical failures
Only a confirmed pre-generation rejection is compensated and itemised in billing history. For an unverified provider outcome, the credit remains charged because no safe refund could be confirmed.
Where the outcome of an operation cannot be established with certainty, it is marked for reconciliation rather than retried or refunded blindly, so a failure is never refunded twice or silently dropped.
Policy-rejected generations
Credit treatment depends on the stage at which the request was blocked. Requests blocked before provider submission charge nothing; after provider dispatch, an unverified outcome keeps the credit charged because no safe refund could be confirmed. The final policy requires review.
Unused credits and expiry
Paid credit lots do not expire automatically under the current billing policy. Definitive expiry rules are to be defined after commercial review.
Subscription cancellation
Cancellation handling is to be defined after commercial review.
Billing disputes and refund requests
Use the Billing support route from the Help Centre, from your Billing page, or from Contact support. Disputes are reviewed individually.